Being passionate is what we do best

  • 01 September 2016

South Africa’s hospitality industry is important as it gives our country the platform to showcase our enthusiasm in providing exceptional service delivery to tourists, both local and international. Irrespective of whatever level we’re at in the customer, client or hospitality industry, there are always opportunities for us to brush up and improve our skills – ultimately serving with passion.

Guests’ first impressions depend on their experience, from the moment they make contact with us. Here’s a guideline to ensure that we meet and surpass their expectations:

  • Be efficient in correspondence – answering the phone promptly, replying to emails within a reasonable timeframe.
  • A warm welcome at reception. A meaningful gesture such as being sincere is vital.
  • A small gift showing appreciation is also a nice touch to making guests feel special.

As South Africans, we pride ourselves on Ubuntu – the spirit of giving and promoting wellbeing towards others. Click here for more tips on how you can guarantee guests the ultimate South African experience.