Overview

This toolkit will assist you in making your guest’s day, every day. It will empower you with the tools you need to improve your level of service, and make sure that your guests have the best possible experience in South Africa, and your establishment. This will ensure they have a special, meaningful holiday. Hopefully they will want to return, and recommend you (and South Africa) to their friends.

Some of the tools you will find here are:

  • Know your tourist: information specific to tourists from different countries, such as fact sheets, greetings in different languages, videos with tourists of different nationalities, and tips on how to ensure that they enjoy their stay
  • Videos: useful videos with interviews from various tourists, videos about food and beverage, and other videos about the tourism trade
  • Inspiration: ideas for itineraries in different provinces for tourists with varying interests
  • Food and beverage: tips to help you decide upon and make the best food for your tourists

There are many more resources and ideas to empower you as a professional, and to ensure that you can make any guest’s day, every day.