Dealing with comments on TripAdvisor

  • 30 September 2015

TripAdvisor is the world’s largest travel review site with millions of reviewers…

Meet and greet your guests in their own language

  • 22 September 2015

There’s nothing more welcoming for a foreign visitor than being greeted in…

5 tips for making a good first impression

  • 16 September 2015

You don’t get a second chance to make a first impression, so…

Local mobile usage for international visitors

  • 08 September 2015

In this digital age, it is hard to function without a mobile…

Top 10 social media tips for your business

  • 14 August 2015

The primary aim of social media platforms such as Google+, Instagram, Twitter…

Money matters

  • 16 July 2015

If you have travellers from outside the country, remember that they use…

Tipping culture in South Africa

  • 08 July 2015

Tipping is a great way to reward service providers such as porters,…

Welcoming tips from across South Africa

  • 22 June 2015

The Welcome South Africa team recently travelled around the country as part…

South African food slang

  • 17 June 2015

You certainly won’t ever go hungry in South Africa if you aren’t…

Welcoming tips for waitrons

  • 15 June 2015

Whether you’re a waitron in a fast-food franchise or a fine-dining restaurant,…

Medical tips and advice for visitors to South Africa

  • 02 June 2015

The last thing on any traveller’s mind when heading off on a…

Transport options and tips to share with your visitors

  • 18 May 2015

From budget domestic airlines to 4x4 rentals, taxis, luxury coaches and steam…

Taxi hand signals in Johannesburg

  • 04 May 2015

Taxis are a worldwide phenomenon – after all people need to get…

How to be welcoming if you’re a concierge

  • 20 April 2015

The concierge service is all about being hospitable – you want your…

Never turn down good turndown

  • 10 April 2015

In the hotel industry, “turndown” refers to the nightly practice of readying…

Five South African words and phrases to teach your guests

  • 08 April 2015

We’ve put together a handy list of South Africanisms that are sure…

Welcome to Twitter

  • 13 March 2015

With Twitter, it has now become easier for businesses and individuals to…

How to grow your business with Facebook

  • 05 March 2015

You’re excited about your new business and can’t wait to share it…

Handshakes in different cultures

  • 18 February 2015

The rules for saying hello in different cultures, especially as you travel…

The power of effective communication

  • 06 February 2015

Communication plays an important role in the business world and being able…

The subtle art of eye contact

  • 23 January 2015

It has been said that the eyes are the windows into a…

Five ways to be accommodating towards guests with different beliefs

  • 24 December 2014

We’ve put together a few tips on how to be accommodating towards…

Five common complaints in the hospitality sector

  • 15 December 2014

All complaints deserve to be considered in a solemn manner. Complaints should…

Dealing with high volumes of guests in your restaurant

  • 11 December 2014

Every once in a while, but especially during the holiday season, many…

Why knowing about different cultures is good for business

  • 27 November 2014

We’ve covered the benefits of being welcoming to visitors to South Africa,…

Optimising social media in travel marketing

  • 18 November 2014

Social media has managed to change the world of travel completely.

Five benefits of being welcoming

  • 10 November 2014

A friendly smile, a warm greeting and a friendly, helpful attitude can…