Always read through emails before you send them to guests. Spelling and grammar mistakes can make you seem unprofessional.



Information about tourist behaviour and statistics.


Celebrating concierges and helping them shine

As patrons of tourism, it’s our job to ensure that all our guests are treated with the utmost care and…


Events in the tourism industry

 Keep track of what's happening in the tourism industry locally and globally.

Looking down as you greet someone is often considered a sign of respect among Kenyans.


How to open and serve a bottle of sparkling wine or champagne

Drinking champagne or sparkling wine is usually saved for a special occasion. This short video tutorial will teach you about…


Being passionate is what we do best

South Africans are known for their generosity, warmth and friendly nature. It comes naturally for us to offer excellent service…

SA Specialist

The SA Specialist programme is a two-part online course, in which trade can learn more about South Africa as a tourism destination.

RT @SA_Welcome: Here are some medical tips & advice to keep in mind for your guests' : #WelcomeSA…
  • 21 Jul, 9:36 AM