Terms and Conditions

terms and conditions apply to the WELCOME CHALLENGE COMPETITION operating on http://welcome.southafrica.net (the “Site”) and organised by SOUTH AFRICAN TOURISM (“SAT”):
Bojanala House

90 Protea Road





  1. By completing the Welcome Challenge competition and adding your contact details (collectively referred to as “Content”) on the Site you are deemed to have accepted these terms and conditions and agree to abide by them.
  2. You may not use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) or to knowingly transmit any data, send or upload any material that contains viruses, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  3. By sharing your Content on the Site, in respect of each individual piece of Content, you hereby grant to SAT a non-exclusive, worldwide, perpetual, sub-licensable, royalty-free licence to use, display, publish, transmit, copy or edit your Content on and in connection with the Site. You hereby waive in favour of the SAT all so-called moral rights or similar rights now existing or created in the future in any part of the world in respect of your Content. If you do not want to grant the SAT the rights set out above, please do not submit your Content to the Site.
  4. SAT does not guarantee to use or otherwise make available any Content on the Site and shall not have any liability to you for any loss of publicity or enhancement of reputation. SAT may also on appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to Content without notice, which appears to be legally or otherwise problematic.
  5. SAT reserves the right to amend these terms and condition and to amend, suspend or cancel the Site at any time due to circumstances beyond its control.
  6. SAT is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of or unauthorised access to Content, or Content lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside our reasonable control.
  7. All Content contained on the Site are solely the opinions and responsibility of the person or entity named as the author and do not necessarily reflect the opinions of SAT. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed of any of its contents.
  8. These terms and conditions are governed by the laws of South Africa and the South African courts will have exclusive jurisdiction over any claim arising from, or related to, these terms and conditions.


  • This promotion is open to all South African Product / Trade.
  • South African Trade / Product will be required to visit the Welcome Campaign website, welcome.southafrica.net, complete the Welcome Challenge, and leave a statement on how they welcome tourists. South African Trade / Product are also required to enter their Name, Surname, Establishment Name and Email Address in order to stand a chance to win an iPad Mini.
  • 9 Winners will be randomly selected by an independent adjudication panel from South African Tourism. The winners will be randomly selected based on having completed the Welcome Challenge and adding statements on the Welcome Wall on how they welcome tourists.
  • Entrants that have not completed the welcome Challenge and added the comments on their particular will not be entered into the random draw.
  • Entrants that have not added their name, surname, establishment details and email address will not be entered into the random draw.
  • There are 9 iPad Minis to be won.
  • All winners will be announced on 31 January 2014.
  • The competition will run from 1 September to 31 December 2013.


  • Employees and immediate families of South African Tourism and their respective agencies and third party suppliers of SAT are not eligible for the contest.
  • SAT reserves the right to verify the validity of all entries. No more than one (1) prize will be awarded to an individual.
  • SAT’s decisions shall be final in all matters relating to the draw and no correspondences will be entertained.
  • SAT reserves the right to change the terms and conditions without prior notice.
  • SAT reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by SAT, in its sole discretion.
  • SAT may in their absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
  • SAT may in its absolute discretion substitute the prize deemed to an appropriate replacement and of equal or greater value in the place of the prize.
  • SAT may extend an invitation to the winner to take part in various publicity accompanying or resulting from this promotion without any further compensation, however, the winner may decline such invitation. All entries become the property of SAT, who may copy ideas for future promotional and marketing activities.
  • The Promoter is South African Tourism.

Please wait a moment
We are preparing to welcome you to our site

What's this all about?

Like the BIG DIFFERENCE a smile can make

From a friendly smile to a helpful answer, making your guests feel welcome is easy if you know how.
Take a moment to go through our seven steps designed to ensure you have the warmest possible welcome.

Remember, it's the little things we do today that make a big difference tomorrow.

Step 1 of 7
Help TK to say Hello to his five international guests in their home language by selecting the correct greeting that matches the flag.
Select your Hello
  • Bonjour
  • Bom Dia
  • Ni Hao
  • Guten Tag
  • Ciao
Select your Hello
  • Bonjour
  • Bom Dia
  • Ni Hao
  • Guten Tag
  • Ciao
Select your Hello
  • Bonjour
  • Bom Dia
  • Ni Hao
  • Guten Tag
  • Ciao
Select your Hello
  • Bonjour
  • Bom Dia
  • Ni Hao
  • Guten Tag
  • Ciao
Select your Hello
  • Bonjour
  • Bom Dia
  • Ni Hao
  • Guten Tag
  • Ciao

Watch TK greet our international guests when you get it right

Say Hello!

The reason we say "first impressions last" is because they usually do! Working in the hospitality industry means you're often meeting and greeting new guests. A nice touch is to say Hello to eash guest in their home language - but if you're not sure what that is, probably best to stick to English!


You have successfully said hello to your five international guests.

Step 2 of 7
Can you discover the three most commonly asked questions that Raj the concierge is asked by his guests?

Click on the highlighted items to discover all of Raj's tips.

What makes a welcoming concierge?

In the hospitality industry, part of doing your job is going the extra mile (with a smile!). A helpful and friendly answer to your guests' questions can make all the difference to their day.

Is there WiFi available?

In this day and age, not many people like to be disconnected from the rest of the world for very long, even while on holiday. If the nearest Internet available is the hotel lobby or business centre, a nice touch is to also let your guest know of nearby coffee shops with free or reasonably priced Internet access, in case your guest feels like a change of scenery while they connect. Offering your guests free WIFI is a little thing that you can do to ensure you keep them coming back.

Where can I find an ATM? / Where can I change my currency?

Often the first thing a guest needs is to make their way to the nearest bank. Make sure you are familiar with the location and directions to the nearest banks and ATMs, as well as their opening hours and contact details.

Can I have a map?

Guests frequently request maps of the area in which they're staying. So be prepared with some maps to distribute, or clear, concise directions to local attractions which you can write down at their request.

Step 3 of 7
A uniquely South African Welcoming Gift can have a lasting impression on our guests, choose five of the six gifts to pair with your guest's Welcome Letter.

Turn Down Service

While we often think it's the grand gestures which impress people, the truth is more often than not it's those small acts of kindness which really make people smile. A cholcolate on their pillow or a letter on their beside table welcoming them are two small ways you can make your guests feel welcome.


Honey can be a very sweet and warm welcome, but it will be both heavy for your international guests to lug around and most certainly banned at the airport when they arrive home.


A postcard is a great gift idea. Apart from being able to personalise it from the area your establishment resides in, it's an easy way for guests to write to their loved ones at home and share their holiday with them.


South Africans crave their biltong and you don't get more uniquely South African than biltong. Make sure your guests eat their biltong during their stay, so that they don't have issues at customs.


In many countries Rooibos is enjoyed as a hot or cold beverage without milk, with or without sweeteners. Many South Africans enjoy Rooibos as a hot beverage with milk, sweetened with sugar or honey. The Iced-tea versions are beautifully designed and make a great welcome gift.


A beaded keyring is uniquely South African and a keep sake they are likely to have on them all the time when they are back home. A great conversation starter for guests to take back to their home countries.


Dried fruit and chocolates is a great gift to leave in your guests room. Apart from being delicious, it's something they can snack on for the duration of their stay.

  • Dried Fruit
  • Beaded Key Rings
  • Rooibos Iced Tea
  • Biltong
  • South African Postcard
  • Honey

Select the 5 welcoming gifts that you could give to your guests.

Step 4 of 7
Help Chef Alzena to choose the correct wine selection that will compliment her meal nicely. Click and drag the correct glass of wine onto the meal to pair them correctly.

Drag the correct glass of wine onto the correct meal to create the perfect pair.

  • Chenin Blanc
  • Sparkling Wine
  • Pinot Noir
  • Click the wine you'd like to pair the meal with.

Correct! Although many do enjoy red wine with their chicken, white wine is most commonly enjoyed with poultry.


Chardonnay is often oaked, which makes it the perfect white wine to enhance the flavour of grilled chicken.

Correct! Although sparkling wine is often also enjoyed with chicken, it goes excellently with oysters and other seafood.


In South Africa, our Methode Cap Classique denotes a South African sparkling wine made by the traditional Champagne method.

Correct! Red wine is the most popular accompaniment to red meat.


According to Wine Industry statistics of 2010, South Africa has become the world's 8th largest wine producer, just below Australia and just above Chile.

Step 5 of 7
Check out our 9 provinces and some of the hidden gems they have to offer

Click on the provinces to learn more about the activities available.

Be Proudly SA

Do you know what the top 3 activities demanded by international tourists coming to South Africa are?

They are:

  • Cultural experiences
  • Wildlife experiences
  • Scenic beauty

A star of the hospitality industry would know where to direct tourist to in your own area, as well as every other province in the country. Take a moment to brush up on what SA has to offer by clicking on each province to learn more about activities in these areas.

Eastern Cape

Where else can you surf the world’s biggest waves, go on a "Big Seven" safari, visit the home town of Nelson Mandela and bungee jump off the highest bridge in the southern hemisphere? Why the Eastern Cape of course!

The world’s highest commercial bungee-jumping site is to be found at Bloukrans River Bridge above the Bloukrans River.

Free State

The Free State is a place of wide open spaces and true South African hospitality. It is home to the colourful Basotho culture, a multitude of outdoor adventures, small towns with attitude and a unique wildlife offering.

The city of Bloemfontein (known as the City of Roses) offers a relaxed urban lifestyle with a country feel. There are some excellent restaurants, art galleries and museums.


The Zulu Kingdom is home to colourful cultures, fantastic beaches, TWO World Heritage Sites, private game reserves and vibrant, cosmopolitan lifestyles... and perfect weather.

In northern KwaZulu Natal, you’ll find the world-famous Hluhluwe-Imfolozi Park, the largest of the provinces game reserves and home to the Big 5. You’ll also find Sodwana Bay in this part of the world, known as South Africa’s "Great Barrier Reef".


Known as the "Great North", Limpopo province speaks of ancient lands and prehistoric treasures. Limpopo is also home to a wide variety of natural reserves, including the Kruger National Park, and its combination of culture and biodiversity is formidable.

The ancient baobab is the symbol of this province, and if you love the great outdoors and everything to do with nature, then Limpopo province will not disappoint.


The name Mpumalanga means "place where the sun rises" and this province is undoubtedly one of South Africa’s tourism hot spots.

Mpumalanga is home to the Kruger National Park, exquisite 360-degree views, mountains, rivers, trout-fishing and birding opportunities. It also boasts exquisite scenery along the Panorama Route, including God’s Window, Bourke’s Luck Potholes and the Mac-Mac Falls, photographers dream.

Northern Cape

The Northern Cape boasts some of the most breathtaking scenery SA has to offer, as well as the glorious Namaqualand daisies. For adrenaline junkies, rafting down the Orange River is a must, and for the star gazers, the clear night skies need to be seen to be believed.

You’ll also find Africa’s second-largest waterfall at The Augrabies Falls National Park, home to some of South Africa’s most dramatic landscapes.

Western Cape

The Western Cape is one of South Africa’s premier tourist attractions, and for good reason. It is home to Table Mountain, scenic winelands, magnificent beaches, world-class restaurants and cosmopolitan lifestyles.

The winelands of Stellenbosch, Franschoek and Paarl, are a major attraction for wine tourism.

North West

North West province offers two fantastic game reserves, a wealth of heritage and culture as well as a variety of outdoor experiences. It’s also home to the world famous Sun City resort, dedicated to lost civilisation and modern-day pleasures.

Next door to the famous Sun City resort is the Pilanesberg Game Reserve, just two hours from Jo’burg as well as Hartebeesport Dam along the way, which is an option for those who enjoy watersports.


Gauteng embraces the major cities of Johannesburg and Pretoria and incorporates one of the province’s main attractions - Soweto. Be sure to visit the numerous historical sites like the Mandela House Museum and the legendary Vilakazi Street.

Known for it’s great restaurants, shopping malls, galleries, theatres and fantastic nightlife. There are also numerous attractions including Constitution Hill, Gold Reef City, Arts on Main and the Apartheid Museum.

Step 6 of 7
Know your tourist. Can you guess which tip is relevant for which tourist.

Click on the arrow to choose the correct flag.


You have correctly matched your tourist to the tip that is relevant to them.

Know your tourist

Just like us South Africans, people from all over the world are usually very proud of the country they come from. Showing interest and knowing a bit about their home country will ensure your guest feels just as at home in our country as they do in their own.

  • Tip 1
    These tourists are most likely to be vegetarian.
  • Tip 2
    These tourists are likely to ask you for a Michelin restaurant in the area.
  • Tip 3
    These tourists believe that the #4 is the number of death.
  • Tip 4
    These tourists are most likely to be up at 5 in the morning in SA as they are jetlagged.
  • Tip 5
    These tourists want to be treated the same as international toursits.
  • Tip 6
    Jainism is a path that follows non-violence to all living creatures. This path is mostly followed by these tourists.
  • Tip 7
    These tourists are more likely to want to experience the art and culture that an area has to offer.
Step 7 of 7
Can you spot all five common complaints that Maggie is likely to get from her guests?

Click on the areas in the scene which will get guests complaining.

Keeping Cool, Calm and Collected

Although we always strive to have our guests smiling in the hospitality industry, there are going to be times when you come across an unhappy guest. Learn how to deal gracefully with any complaint and you'll be half way to tuning a frown into a smile.

Unfriendly staff

This is not only the most common complain of guests, but also the easiest to deal with! A friendly smile and a helpful attitude is all it takes to get off to a good start with any guest. If you are willing to help and go that extra mile where ever you can, you're sure to be surrounded by many happy guests.

Dirty or untidy rooms

Although we always strive to have our guests smiling in the hospitality industry, there are going to be times when you come across an unhappy guest. Learn how to deal gracefully with any complaint and you'll be half way to tuning a frown into a smile.

Run down or out of date facilities

While you may have no control over what facilities the hotel you work at has to offer, by helping guests to have access to the facilities (e.g. knowing which coffee shops in the area offer free WiFi) they need you are going to ensure they are ultimately happy during their time at your hotel.

Cost / affordability

You will probably have no control over how much the hotel charges per night. However, you can make sure your guests receives complete value for money while they are staying there, thanks to your friendly and helpful attitude ensuring their time is enjoyable and pleasant.

Unsatisfactory dining experience

When a guest complains about their food, whether you're the waiter, chef or the manager, remain cool. Food preferences are personal so it's best to apologise and offer to replace the meal. Remember, it's always better to have a guest complain to you than behind your back to potential future guests!

Very Warm.....
Luke Warm.....

Congratulations! With your friendly welcomes, wide base of knowledge and helpful attidue, your guests are sure to feel right at home.

Keep up the good work and your guests will surely return to South Africa time and time again.

Download the Welcome Toolkit

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Share your Welcome Result and the little thing you do to make a big difference on our Welcome Wall.