Address your guests courteously with Mr, Mrs or their title, until you are invited to call them by their first name.



Information about tourist behaviour and statistics.


Celebrating concierges and helping them shine

As patrons of tourism, it’s our job to ensure that all our guests are treated with the utmost care and…


Events in the tourism industry

 Keep track of what's happening in the tourism industry locally and globally.

Dry white or rosé wines are often served with starters.


India - 20 Experiences in 10 Days - Bus Tour

A family from India share their experience of a bus tour in Cape Town.

Click here to download the…


Being passionate is what we do best

South Africans are known for their generosity, warmth and friendly nature. It comes naturally for us to offer excellent service…

SA Specialist

The SA Specialist programme is a two-part online course, in which trade can learn more about South Africa as a tourism destination.